Returns and refunds policy
At SpiderRush, we want you to be satisfied with your purchase. If you have any issues with your order, you can contact us via topproductdrop@gmail.com
Returns
We offer a 30-day voluntary return policy. This means you have 30 days from receipt of the product to request a return, provided the conditions set out in this policy are met.
For a return to be accepted, the product must:
- Be in the same condition in which it was received.
- Not have been used beyond what is necessary to check its functionality.
- Retain its original labels and packaging, where applicable.
- Include proof of purchase or order number.
Before sending any product, you must contact us at topproductdrop@gmail.com and wait for our instructions. Do not send the product to an address that has not been expressly provided by SpiderRush.
Return shipping costs will depend on the reason for the return and the regulations applicable to the country from which it is made.
Defective, damaged, or incorrect products
Check your order upon receipt. If you receive a product that is defective, damaged during transport, or different from what you purchased, write to us as soon as possible at topproductdrop@gmail.com, indicating your order number and, where necessary, photographs or videos that allow us to verify the problem.
After evaluating the case, we will provide you with the appropriate steps to resolve it.
30-day warranty
At SpiderRush, we offer a 30-day commercial warranty for our products.
If, during the first 30 days from receipt of the order, the product presents a manufacturing defect or stops working correctly under normal conditions of use, you can contact us at:
To process the request, we may require:
- Order number.
- Description of the problem.
- Photographs or videos of the product.
- Additional information necessary to evaluate the case.
After reviewing the request, we may offer an appropriate solution depending on the circumstances, which may include repair, replacement, or refund where applicable.
This 30-day commercial warranty does not limit or replace the legal warranty rights that may belong to the consumer under the laws of their country.
Excluded products
For reasons of hygiene, safety, or the nature of the product, certain items may be excluded from our voluntary return policy, when permitted by applicable law.
This may include:
- Personalized products.
- Products that, for reasons of hygiene or health protection, are not suitable for return after having been opened or used.
- Products that deteriorate rapidly.
- Other products expressly excluded by applicable law.
These exclusions do not affect applicable legal consumer rights.
Purchases in Spain and the European Union
If you make a purchase from Spain or another country in the European Union, the consumer rights established by applicable legislation will be respected.
For online purchases, EU consumers generally have a right of withdrawal of 14 calendar days from receipt of the product, subject to legally provided exceptions.
Likewise, products sold to EU consumers are subject to the corresponding legal guarantees of conformity. In Spain, for new goods, the legal liability for lack of conformity may extend up to three years from delivery.
Our 30-day commercial policy is additional and is not intended to limit these legal rights.
Purchases in Colombia
Purchases made in Colombia will be subject to the rights established by Colombian consumer protection legislation.
In certain distance sales, there may be a right of withdrawal of five business days, subject to the conditions and exceptions established by law.
Purchases in the United States
Purchases made from the United States are subject to consumer protection regulations applicable at the federal and destination state levels. Our 30-day voluntary commercial return policy serves as the primary standard for all transactions in this territory. If you receive a defective product or one that does not match the description, your legal rights regarding these situations are fully guaranteed. To exercise any warranty or request under U.S. regulations, contact us directly through our official support channel.
Exchanges
We currently do not offer direct product exchanges.
If you want a different product, you may request a return where applicable and subsequently place a new order.
Refunds
Once the returned product has been received and inspected, we will inform you if the refund has been approved.
When a refund is appropriate, it will be made using the same payment method used to make the purchase, unless applicable law states otherwise.
The time required for the money to be reflected in your account may depend on your bank, financial institution, or payment provider.
For any questions related to returns or refunds, write to us at: