Shipping policy
At SpiderRush, we work with external logistics providers and services to prepare and deliver orders placed through our store.
Available countries
We currently ship to select countries in:
- Latin America
- United States
- Canada
- Spain
Availability may vary depending on the product and the delivery address.
Processing time
Orders may require a processing period before they are shipped.
Once the order has been processed and shipped, you will receive the tracking information available for your order.
Estimated delivery time
Delivery times are estimated and may vary depending on the destination, product availability, shipping company, customs, and other external factors.
Currently, for our standard shipping area in Latin America, the estimated time shown in our store is approximately:
10 to 20 business days.
For other destinations, the delivery time may vary and will be informed during the checkout process where applicable.
The indicated times are estimates and do not constitute a guarantee of delivery on a specific date.
Shipping costs
Shipping costs will be shown during the checkout process before completing the order.
Some areas or products may qualify for free shipping, while other destinations may incur an additional cost.
Order tracking
When tracking information is available, it will be provided to the customer via the contact methods used to place the order.
Please note that tracking information may take some time to update after the order has been shipped.
Delays
Although we do everything possible to ensure orders arrive within the estimated time, delays may occur due to:
- Shipping companies.
- Customs processes.
- Weather conditions.
- High demand.
- Holidays.
- Logistics issues.
- Circumstances beyond our control.
In any case, SpiderRush will endeavor to provide customer assistance and facilitate available tracking information.
Incorrect shipping information
The customer is responsible for correctly providing their name, address, city, postal code, and any other information necessary for delivery.
If an incorrect, incomplete, or insufficient address is provided and the order cannot be delivered, please contact us as soon as possible at:
Taxes and customs
Depending on the destination country, taxes, duties, customs fees, or other charges established by local authorities may apply.
When these charges are applicable and are the buyer's responsibility according to the legislation of the destination country, they may be borne by the buyer.